Effective Date: July 11, 2024

Introduction

Welcome to Stiebel Eltron. By using our websites stiebel.co.za, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

General

1. Acceptance of Terms
   • By accessing or using our websites, you agree to be bound by these terms and conditions and our privacy policy. If you do not agree, please do not use our websites.
2. Modification of Terms
   • We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the websites constitutes acceptance of any modifications.

Products and Services

1. Product Information
   • We strive to ensure that all product information is accurate and up to date. However, we do not guarantee that descriptions, images, or other content are error-free.
2. Pricing
   • Prices are subject to change without notice. The price applicable at the time of order is the final price.
3. Availability
   • Product availability is subject to change. We reserve the right to limit quantities available for sale.

Orders

1. Order Acceptance
   • Your order constitutes an offer to purchase products from us. We reserve the right to accept or reject any order for any reason.
2. Payment
   • Payment must be made in full at the time of order. We accept various payment methods, including credit/debit cards and bank transfers.
3. Shipping and Delivery
   • Shipping costs and delivery times vary depending on your location and the selected delivery method. We are not responsible for delays caused by third-party carriers.

Returns and Refunds

1. Returns Policy
   • You may return products within 30 days of receipt for a refund or exchange, provided they are in original condition and packaging. Some exclusions may apply.
2. Refunds
   • Refunds will be processed within 14 days of receiving the returned product. Shipping costs are non-refundable.

Warranty and Liability

1. Warranty
   • Stiebel Eltron products are covered by a manufacturer’s warranty against defects in materials and workmanship. Please refer to individual product manuals for specific warranty terms.
2. Limitation of Liability
   • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or websites.

Privacy Policy

1. Data Collection
   • We collect and use personal information in accordance with our privacy policy, which can be accessed here.

Intellectual Property

1. Content Ownership
   • All content on our websites, including text, images, and trademarks, is owned by Stiebel Eltron or its licensors and is protected by copyright laws.
2. Restrictions
   • You may not reproduce, distribute, or create derivative works from any content on our websites without express written permission.

Governing Law

1. Jurisdiction
   • These terms and conditions are governed by the laws of South Africa. Any disputes will be resolved in the courts of South Africa.

Contact Information

For any questions or concerns, please contact our customer support team at support@stiebel-eltron.co.za or call 012 345 6789.

Customer Support