Frequently Asked Questions
What types of products does Stiebel Eltron offer?
Stiebel Eltron offers a wide range of products, including:
Water heaters
Heat pumps
Ventilation systems
Solar energy solutions
Hand dryers and space heaters
How can I purchase Stiebel Eltron products?
You can purchase Stiebel Eltron products through our online store Stiebel.co.za. Simply browse the product categories, select the products you wish to buy, and follow the checkout process.
What is the warranty policy for Stiebel Eltron products?
Stiebel Eltron products come with a manufacturer’s warranty, which typically covers parts and labor for repairs or replacements due to manufacturing defects. The warranty period varies by product type. Please refer to the product manual or contact our customer service for detailed warranty information.
How can I get technical support for my Stiebel Eltron product?
For technical support, you can contact our customer service team via email or phone. Our experts are available to assist with troubleshooting, installation guidance, and any other technical inquiries you may have.
Email: support@stiebel-eltron.co.za
Phone: 012 111 2222
Are Stiebel Eltron products energy efficient?
Yes, Stiebel Eltron products are designed with energy efficiency in mind. Our technologies focus on reducing energy consumption while providing reliable and high-performance solutions for heating and energy needs.
Where can I find installation manuals and product specifications?
Installation manuals and product specifications can be found on the product pages of our website. If you need further assistance, feel free to reach out to our customer service team.
Can I return or exchange a product?
Yes, you can return or exchange a product within 30 days of purchase, provided it is in its original condition and packaging. For detailed information on our return policy and procedures, please visit the Returns and Exchanges page on our website.
Do you offer installation services?
While Stiebel Eltron does not directly offer installation services, we can connect you with certified professionals who specialize in installing our products. Please contact us for more information.
What are your business hours?
Our business hours are Monday to Friday, 8:00 AM to 5:00 PM. We are closed on weekends and public holidays.